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The Power of Undivided Attention

September 10, 2012

Growing up, we were taught when you had someone over you didn’t leave them waiting. When someone came over, be it a potential customer or a friend, it wasn’t uncommon to offer a drink and sit down to seek personal connection. This wasn’t the time for being interrupted on a phone call, and it was modeled to say “Can I call you back in an hour? I have someone here right now.”

So when I go into a store and find a clerk or store employee chatting on a cell phone, or meet with someone who can’t put down the cell phone for a half hour or who can’t carry a conversation face to face but is on social media nonstop, it can be a reality check. And it’s where we differ.

Be fully present and fully attentive – everyone is unique and they chose to spend this hour with you. Listening and giving time and attention is a gift.

Don’t think only about your own affairs, but be interested in others, too, and what they are doing. Philippians 2:4

This is true professionally as well as personally. When someone signs up for a farm share or a we want to hear  expectations, preferences, choices, concerns and have a discussion. Not only because it helps us understand to be able to fulfill those but also because we care about the people we deal with. We don’t deal with a volume of people so we lose track. We get to know our customers as a means to build community, whether near or far.

We love hearing about an awesome meal from our rabbit shared with friends. We like knowing the folks who entrust us with food for their table. We know everyone works hard for their money, and that some entrust us to provide their family’s food is something we don’t take lightly. We won’t send something out we wouldn’t use ourselves.

So what do you prefer? Do you like the individual attention of personal or professional level? Do you prefer the anonymity of ducking into a big store and grabbing common items without much interaction? Do you seek to make changes and have concerns about the quality and quantity of food available?

Those who have known us for long know that we don’t participate in the fear factor food way of presenting potential issues. However, we do think legitimately there is reason to be very concerned about the coming years, and with many already in food insecure households, that seeks to get worse. We can’t help everyone, but strongly encourage those with the means to stock up to talk to us. Empower your household with food choices, and whether it’s on an individual basis or a large store for convenience that then allows you more one on one time with family, tap into focusing on undivided attention.

It makes a difference in communication, understanding and we feel it gives a message beyond that. We all have times we’re distracted, but slowing down one on one makes a difference be it a client or a child. Try it and see!

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2 Comments leave one →
  1. September 10, 2012 10:59 PM

    I read a study that counted the number of interactions taking place at a farmers’ market vs. those at a grocery store. It was a significant difference and if those interactions are positive, then it really helps everyone to have a better day.

    • September 11, 2012 7:37 AM

      Agree! One of the biggest points of a farmer’s market is that direct contact.

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